Audience Services Manager (part-time/flexible considered)
Family Tickets are looking for an Audience Services Manager to lead our customer support function. As Audience Services Manager, you’ll lead our audience services team in delivering an exceptional experience to our customers. You’ll manage customer communications, train and monitor our support team and ensure that our customers are engaged and listened to at every stage of their journey with us.
About us
Our mission is to offer the easiest and most caring service to help UK families plan, book and share amazing days together. It’s grown from over 13 years’ experience marketing and selling over 1.3 million tickets to some of the UK’s biggest family events, including In the Night Garden Live, Bing Live and Peppa Pig Live.
2023 is an exciting time for us as we grow our online community, expand our work to new producers and venues and continue to provide award-winning support to our customers.
About the job
Salary: £25,000 - £27,000 pro rata (£31,250 - £33,750 FTE)
Reports to: Managing Director
Location: Remote Working
Contract: Permanent
Hours: 30 hours per week, Monday to Friday. Flexible or part-time working will be considered. Occasionally some evening and weekend work may be required. Normal office hours are 9:30am – 6pm.
About you
● You can demonstrate empathy for customers and colleagues, and you care about improving their experience.
● You have at least 2 years’ experience in a customer service role at supervisory level.
● You are confident in delivering an exceptional customer experience by leading support teams and managing processes and systems.
● You have excellent customer service skills – you are confident and sensitive when communicating with customers over the phone and in writing.
How to apply
Please submit your CV and a covering letter outlining your suitability for the role to audienceservices@familytickets.com by 10am Tues 6 June 2023.
To read the full job description, visit https://www.familytickets.com/pages/careers where you’ll also find details of how to apply.
We look forward to hearing from you!
